Our Rules and Regulations
RULES OF ENGAGEMENT
Thank you for your interest in consigning your amazing clothing, accessories, home decor and house wares with Scarlet.
We take extreme pride in our consignment boutique and every piece is treated with the utmost respect!
Rules of Engagement
To start a new account please set up an appointment. After you have an account please contact me each time you want to bring items in, our needs change all the time so I will ask you to give me a brief description of what you have before an appointment is set up.
We only accept very gently used or new, quality, current fashions and accessories, some house wares and home decor items, from time to time we will look for quality vintage items as well. We do not accept “fast fashion”, these are brands such as forever 21, joe fresh, suzy shier etc. We consider the quality of these labels do not have longevity and therefore, buying these labels second hand does not ensure our clients will be able to re love the item for very long.
Email info@luvscarlet.com
We only accept items that are very gently used or NWT (new with tags). Items are accepted according to season, style, brand, quality and necessity. Items need to be clean, odor and stain free, newly ironed or steamed. Please do not bring your clothes in garbage bags, they will not be accepted. We use our own hangers, so no hangers please.
We only accept items we feel we can sell. We will appraise and tag your consignment items, display and sell your items during a set period. There are labels we do not accept, please inquire. What does not sell during its time will be donated to our bargain attic at our Exeter location.
You will be issued an account number. The price we set on each item is our discretion. All pricing will be on your assessment sheet. From time to time we may need to change a price (aside from seasonal sale), this is our discretion. If you want a certain price for an item you need to communicate at the time of drop off. Otherwise, we will price according to our assessing and pricing formula.
If the item has not sold within our set period (TBD according to item), at the end of seasonal period items will be marked down by 20% - 50% off original appraisal price for an additional period of time. After that, if your item has still not sold it will go to the bargain attic. If we discover an item is damaged at any time it will go there as well.
We DO NOT return your items. Once your items are here they become property of Luv Scarlet (if there is an exception made for a particular item that will be negotiated at the time of consignment)
Our bargain attic allows us to donate to the many local organizations in our communities, often cash.
Brand names, designer items and unique, barely worn fashions garner a higher price tag.
When consigning exclusive brands ie)Hermes, Kate Spade, Michael Kors, Burberry, Guess, Gucci, Prada, Fendi, Coach to name a few, we ask that you give us purchase information (receipts, serial numbers) in order to price items as authentic. We will also put the items through our authentication process. This is an extremely important process so we keep our selling integrity. We will not sell knock offs or fakes.
We reconcile sales on the 10th of every month for the previous month sales (eg. Sept 1- 30 will be paid out after Oct 10). You will receive 40% of the purchase price of each item, or 50% in store credit. All pricing will be on your assessment sheet. It is your responsibility to check your account monthly after the 10th. We do not contact you unless we have a specific question or we have a special offer for you. If you do not collect your money or items after 6 months of its availability it will be donated to charity or turned into store credit.
Your payment on items sold will be available AFTER the 10th of each month . Over $40 we issue a business cheque and under $40 we give cash.
We are not responsible for lost, stolen or damaged items.
Thank you for entrusting us to sell your previously loved goodies. Your items will sure to be loved again.
IMPORTANT. PLEASE NOTE
We require everyone who wants to consign with us to fill out the Subscribe e mail request at the very end of this web page. Joining the e mail club also gets you access to all the best deals and sales.
HOLDS And RETURNS
Unfortunately we cannot hold items. The items are not ours, we've just been hired to sell them for the owner. Items are sold on a first paid basis.
We have a 100 percent NO RETURNS policy. Once an items has been purchased it is yours. If you get home and don't like your purchase or find that you've made a mistake we'd be more than happy to reconsign it for you.
PAYMENT METHODS
We Accept Visa, Mastercard, Amex, E Transfer, and Debit.
If you see something on Facebook that you'd like to purchase please send us a PM and we can take your Credit Card over the phone or accept an E Transfer.
E TRANSFER E MAIL
PASSWORD
Coffee
Labels We Luv
Luxury Brands
Chanel, Louis Vuitton, Hermes, Prada, Burberry, Versace, Louboutin, Dior, Alexander McQueen, Alexander Wang, Balenciaga, Bottega Veneta, Brian Atwood, Dolce & Gabbana, Givenchy, Gucci, Jimmy Choo, Valentino, Lanvin, Marc Jacobs, Rebecca Minkoff, Tom Ford, Manolo Blahnik, Céline, Fendi, Salvatore Ferragamo, Stella McCartney, Diane Von Furstenberg, Emilio Pucci, Escada,
Contemporary Brands
Kate Spade, Michael Kors, Coach, Tori Burch, Escada, Teenflo, Canada Goose, Equipment, Ralph Lauren, La Coste, Stuart Weitzman, Pink Tartan, J. Crew, Free People, April Cornell, Lilly Pulitzer, Milly, Robert Rodriguez, Nanette Lepore, Nicole Miller, Chinese Laundry, Spanner, House Of Harlow, Clover Canyon, Elie Tahari, Cynthia Rowley, Theory, Vince, Max Mara, Anthropologie, All Saints, Holt Renfrew, Ted Baker, Bench, Fossil, Steve Madden
Jewelry Brands
Pandora,Tiffany, Cartier, Rolex, Van Cleef & Arpels, Swarovski, David Yurman, Kate Spade,
FAQs
Do I have to subscribe to your e mail club at the bottom of the web page?
We require everyone who wants to consign with us to fill out the Subscribe e mail request at the very end of this web page. Joining the e mail club also gets you access to all the best deals and sales.
If I see something on your FB page how can I buy it?
We Accept E Transfer or CC over the phone. Contact immediately and let us know that you want the items as many times things sell moments after posting.
I have some great stuff, can I just bring stuff in?
We are an APPOINTMENT ONLY consignment store. We ask that you first contact us by e mail info@luvscarlet.com and let us know what you have. We will need to know the types of clothes you have, the brands and sizes. Frequently we ask for pictures. We don't over stuff our stores, we offer a boutique experience, not thrift, so don't take it personally if we don't accept your items right away.
What are your stores hours?
Stratford 10-4 Tuesday to Saturday (winter hours)
Exeter 10 - 4 Tuesday to Saturday
Can you bring an item from one store to the other so I may try it on?
We don't move items from store to store for try ons. But the good news is if you want to purchase the item we are more than happy to bring it to the other store for pick up if its convenient.
As a consignor when can I pick up my money from sales?
We reconcile sales on the 10th of every month for the preceding month. Your money is ready anytime after that. You don't have to make an appointment to pick it up or ask permission. Just come on in to the store where your account is set up and we will take care of you.
FAQs Continued
How much do I get for my items?
We remit 40 Percent of the sale price of your items.
What is the "Fill your bag for $40" event?
Quarterly or sometimes if we are too full in the stores and items have spent too much time on the shelves we bring items to our clearance centre on the second floor of our Exeter store. We fill the racks with thousands of items and then have a sale where you buy a big bag for $40 from us and get to fill it with whatever you want from the clearance centre. There is always a lineup for the event so we suggest you get there early. Event dates are always posted on our FB page (search Luv Scarlet).
I live in another city, will you consider consigning my stuff?
If you are in London or Waterloo and surrounding areas and have very high end items but can't make it to the store we are happy to pick up your items for you. We will ask for details first to make sure it fits what we do in the store.
Can I pick my stuff up if it doesn't sell?
As per our rules and regulations once you bring the items to us for sale we don't give them back. There are some very unique circumstances where we will consider giving you back a very high end piece that doesn't sell, but we will discuss that with you when you bring the items in. We aren't offended if you don't like this rule, it just means we may not be the best place for your items. We have over 400 consignors and a list that is growing, we are good at what we do and feel confident that if we have accepted your items its because we think we are able to sell them. There are some items we keep on the floor until they sell like Jeans, High End Pieces, Some Shoes and Boots, and Active wear like Lululemon.
I see there is a Luv Scarlet Catering is that you?
Yes, We have a boutique catering company and cater for special events, parties and office meetings. We can be reached at cater@thescarletcafe.com or on FB at Luv Scarlet Catering.
Is there a phone number we can reach you at?
We prefer that you send us questions through our site or via e mail. Nothing is worse than walking into a store and seeing someone on the phone. If we need to talk to you we will request your phone number and reach out at a convenient time.